Infosys BPM Process Specialist Recruitment 2026 – International Voice & Chat Process | Hiring for Pune & Nagpur
Hiring has commenced for the role of Process Specialist (International Process) under the Infosys BPM Recruitment 2026 drive. This opportunity is designed for candidates who possess experience in International Voice or Chat processes and wish to build a career in the customer service domain.
Infosys BPM is recruiting for locations in Pune and Nagpur. The company offers an attractive salary package, cab facilities, and exposure to international processes.
Infosys BPM Process Specialist Recruitment 2026 – Overview
| Particulars | Details |
|---|---|
| Company Name | Infosys BPM |
| Post Name | Process Specialist |
| Department | Customer Success, Service & Operations |
| Industry | BPM / BPO |
| Job Type | Full Time, Permanent |
| Experience Required | 1–6 Years |
| Vacancies | 08 Posts |
| Salary | ₹4 – ₹5 LPA |
| Job Location | Pune & Nagpur |
| Shift | Rotational & Night Shifts |
| Process Type | International Voice & Chat Process |
About the Role
In the Infosys BPM Process Specialist role, candidates will be required to handle communication with US clients. Key responsibilities include resolving customer queries, providing troubleshooting support, and maintaining customer satisfaction.
This role is suitable for candidates with experience in International BPO, Customer Service, Voice Processes, and Chat Support.
Key Responsibilities
Customer Service
- Handling calls and chats of US clients
- Resolving customer queries and complaints
- Providing high quality customer support
- To maintain customer satisfaction
International Process Handling
- Managing International Voice Process
- Handling chat support and customer interaction
- Resolving service requests timely
- Communication & Support
- Maintaining professional communication
- Troubleshooting customer issues
- Providing Escalation management support
- Coordinating with internal teams
Eligibility Criteria
Educational Qualification
- UG/Graduate Candidates Apply
- Graduation is not mandatory
- Relevant experience preferred
Experience
- Minimum 1 Year Experience
- Maximum 6 Years Experience
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Mandatory Requirement
- Excellent English Communication Skills
- International Voice Process Experience
- International Chat Process Experience
Required Skills
- Must Have Skills
- Customer Service
- International Voice Process
- International Chat Process
- Customer Support
- Communication Skills
Preferred Skills
- BPO Experience
- Voice Support
- US Process
- Customer Relationship Management
- Customer Handling
- International Calling
- Inbound Process
Salary & Benefits
| Benefits | Details |
|---|---|
| Salary Package | ₹4 – ₹5 LPA |
| Cab Facility | Available |
| Additional Allowances | As Per Company Policy |
| Employment Type | Permanent |
Job Location
Selected candidates may be posted at the following locations:
- 📍 Pune, Maharashtra
- 📍 Nagpur, Maharashtra
Work Schedule
- 5 Days Working
- Rotational Shifts
- Night Shift Opportunities
- International Client Support
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Selection Process
- Stage 1 – Resume Screening
- Stage 2 – HR Telephonic Round
- Stage 3 – Communication Assessment
- Stage 4 – Operations Round
- Stage 5 – Final HR Discussion
Why Join Infosys BPM?
Benefits
- Reputed MNC Brand
- International Process Exposure
- Career Growth Opportunities
- Competitive Salary
- Cab Facility
- Permanent Employment
- Professional Work Environment
How to Apply for Infosys BPM Process Specialist Recruitment 2026?
Step 1 – Infosys BPM Careers Portal ya official Naukri.com application link open karein.
Step 2 – Process Specialist – International Process vacancy search karein.
Step 3 – Updated resume upload karein.
Step 4 – Personal aur professional details fill karein.
Step 5 – Application submit karke confirmation save kar lein.
Documents Required
- Updated Resume
- Aadhaar Card
- Educational Documents
- Experience Certificate
- Salary Slip (if applicable)
- Passport Size Photograph
Frequently Asked Questions (FAQs)
Q1. How many vacancies are there for the Infosys BPM Process Specialist role in 2026?
There are a total of 08 vacancies available.
Q2. What is the salary?
Selected candidates will be offered a salary package of ₹4–5 LPA.
Q3. What is the job location?
Pune and Nagpur locations.
Q4. Can freshers apply?
No, a minimum of 1 year of experience in an International Voice or Chat process is required.
Q5. What will the shift timings be?
Rotational and night shifts may be required.
Q6. Is cab facility provided?
Yes, the company provides cab facilities.
Q7. Is graduation mandatory?
Graduation is not explicitly mentioned as mandatory in the job listing, but relevant experience is required.
Q8. What is the type of process?
International Voice Process and International Chat Process.
Conclusion
The Infosys BPM Process Specialist recruitment for 2026 presents an excellent opportunity for experienced customer service professionals. If you have experience in International Voice or Chat processes and wish to advance your career with a reputed MNC, this vacancy could be the perfect fit for you.
Features such as a salary package of ₹4–5 LPA, a permanent role, cab facilities, and the chance to work with a brand like Infosys make this recruitment drive highly attractive. Interested candidates are encouraged to apply promptly.
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